Your camera, lens, and lighting partner

First Take Equipment Rental Agreement 

CUSTOMER IDENTIFICATION AND VERIFICATION

Please ensure you complete the following prior to collection:

https://firsttakerentals.com.au/pages/first-take-identification-100-point-checklist

1. Communication & Support 

1.1. Contact Details 

If you have any concerns or issues with the equipment or your booking, please contact: 

  • Ben – 0407 780 830 

Please initially send a text and we will get back to you as soon as possible. Timely communication helps resolve issues quickly and avoids misunderstandings. 

 

2. Rental Period 

  • The rental period starts when you take possession of the equipment. 
  • It ends when the equipment is returned to First Take. 
  • Transit time (to or from First Take) is not part of the rental period.

 

3. Pricing & Payments 

3.1. Pricing 

  • All prices include 10% GST. 
  • Prices are displayed on our website. 
  • Payment is charged to your credit or debit card. 

3.2. Accepted Payment Methods 

We accept: 

  • Credit/Debit Card 
  • PayPal 

Contact us if you need to arrange an alternative payment method and we will do our best to accomodate. 

3.3. Additional Charges 

  • Damaged equipment will incur a repair fee. We will try to keep this to a minimum; however, we ask that you please use the equipment with care.
  • Dirty equipment will incur a cleaning fee. 

You will be notified via text or email if any additional charges apply. 

 

4. Late Returns 

4.1. With Notice & Consent 

If you notify us in writing (text/email) and we agree in writing: 

  • You may extend your rental period (e.g., 3-day rental becomes 4 days). 
  • You’ll be charged accordingly for the extra days. 
  • Contact us as early as possible to arrange an extension. 

Note: Both your written request and our written confirmation are required. 

4.2. Without Notice or Consent 

If equipment is returned late without prior written agreement: 

  • A full 1-day rental fee applies for each day overdue. 
  • No discounts are given for longer durations. 
  • You agree to: 
  • Compensate the next client if their booking is affected. 
  • Compensate First Take for any losses incurred due to the delay. 

Please do your best not to return equipment late unless we’ve explicitly approved it in writing. 

 

5. Cancellations & No-Shows 

5.1. No-Show 

If you book equipment and do not collect it: 

  • You will be charged the full rental fee, unless we can re-rent the equipment. 

Please let us know as early as possible if you can’t collect it — we’re happy to work with you on a solution. 

5.2. Cancellation Policy 

If you cancel within 48 hours of the rental start time: 

  • You will be charged 50% of the rental fee. 

If the equipment can be rebooked, we’ll reduce your fee by the amount recovered. We're committed to being fair and flexible. 

 

6. Use of Equipment 

6.1. Prohibited Uses 

You must not: 

  • Use the equipment with drones or in high-risk environments. 
  • Sub-rental or allow use by unauthorized persons. 
  • Modify, label, or tamper with the equipment. 
  • Take the equipment outside Australia without prior written approval. 
  • Claim ownership, sell, or offer it as security. 
  • Attempt to repair or upgrade the equipment yourself. 

6.2. Permitted Use 

  • Equipment may only be used for its intended purpose during the rental period. 
  • It may be used by your team members or colleagues, but not sub-rented or transferred to third parties. 

 

7. Your Responsibilities During Rental 

You must: 

  • Care for the equipment as if it were your own. 
  • Use it according to industry standards. 
  • Keep it in its original condition (normal wear and tear excepted). 
  • Immediately notify us if the equipment is: 
  • Not functioning properly 
  • Lost 
  • Damaged 
  • Stolen 
  • At risk of damage 

 

8. Equipment Ownership 

All equipment remains the property of First Take at all times. 
You do not acquire any ownership rights under this agreement. 

 

9. Security Bond 

  • In most cases, no bond is required.
  • For high value items where a bond is needed, it will be held (not charged) on your card during the rental period. 
  • It will be released once the equipment is returned in good condition. 

 

10. Equipment Issues & Delays 

10.1. Malfunction or Damage 

If the equipment stops working or is faulty: 

  • Notify us immediately. 
  • We will aim to repair or replace the item quickly. 
  • First Take is not liable for any loss caused by equipment failure. 

10.2. Booking Disruption 

If your booking is affected (e.g. due to equipment availability): 

  • We’ll aim to provide an equivalent substitute, or 
  • Source the same equipment at our own cost. 

10.3. Another Client Returns Late 

If a previous client returns equipment late: 

  • We’ll do our best to avoid delays. 
  • However, First Take is not liable for any impact this may have on your booking. 

 

11. Termination by First Take 

We reserve the right to cancel your rental and reclaim the equipment if we believe a breach of this agreement has occurred or may occur. 
Full rental charges will still apply in such cases. 

 

12. Insurance & Legal Terms 

  • You cannot assign this agreement to another person or company. 
  • First Take may assign its rights under this agreement. 
  • You must maintain sufficient general liability insurance to cover: 
  • Damage 
  • Theft 
  • Loss while in your possession 

Proof of insurance may be requested before or during the rental period. If not provided, we may cancel the rental or request immediate return of equipment. 

 

13. Agreement Definitions & Priority 

  • “Equipment” refers to any item rental from First Take. 
  • “You” refers to the individual or organisation hiring the equipment. 
  • This agreement takes priority over any prior oral or written communication. 

 

14. Questions or Clarification 

If anything in this agreement is unclear, please contact: 

  • Ben – 0407 780 830 

We're happy to clarify anything to ensure you feel confident and informed.